Returns & Refunds

Music Direct is happy for you to return your goods for any reason, within 7 days of receiving them providing that they are returned in ‘New’ condition. This means that they are returned in original undamaged or unmarked packaging. Music Direct will not be responsible for the cost of returning any item. Your payment will be refunded in full (minus any delivery charges incurred) when goods have been received and checked. Authorization must be obtained before returning the goods otherwise they will be refused at the point of delivery. Any damage to goods must be reported within 24 hours of delivery and in the case of damage to the packaging, this must be noted when signing the delivery note. Before returning the goods, a returns number can be obtained from Music Direct by calling 0161 627 0614 and this must be clearly displayed on the box. Goods should be repackaged exactly as sent with all accessories.


Items purchased from Music Direct online are all covered by a warranty. In the event of a malfunction, you must call Music Direct for an authorization number on 0161 627 0614. The item will either be collected or if it is too large an item, (Digital home piano) repaired in your own home. Please make sure that you keep the original packaging (All portable keyboards and pianos) A small charge may be made for collection but will be refunded when a fault has been confirmed. Music Direct is not responsible for any fault or damage that has resulted from any misuse or accident.

Part Exchange

We are happy to consider any musical instrument in part exchange for another. We also buy back musical instruments.

Tel 0161 627 0614 today for a free valuation.

Copyright © 2022 Music Direct Limited All rights reserved.